Refund policy

 

Thank you for shopping at Aswini Agro. We uphold the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, we're here to help.

Returns & Refunds

We follow a No Refund Policy. Once a prepaid order is dispatched, we cannot cancel it or issue a refund if the customer is out of station or changes their mind. In such cases, any refund will be processed only after deducting the courier charges (both forward and return shipping).

Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

Damaged, Missing or Short Products

  • Customers have only 72 hours from the date of delivery/receipt to raise a claim for damaged, missing or short products. Claims raised after 72 hours will not be valid.
  • If you received a damaged product, please notify us immediately for assistance. We apologize for the inconvenience and aim to resolve this promptly. We will send a replacement package at no extra charge.

Product Not Received but Shown as Delivered

  • If a product is not received but is shown as Delivered on the courier portal, the customer can raise a complaint within 7 days from the expected delivery date. After 7 days, we will not be able to issue a refund for non-delivery of the product.

Contact Us

  • If you have any questions about our Returns and Refunds Policy, please contact us:

Thank you for your understanding and cooperation. We value your business and strive to ensure your satisfaction.